Welcome to the Varsity Brands Store

Customer Service

 

Shipping & Delivery

All orders are custom made. Please view our Order & Shipping Policies for more detail.

Privacy & Security

We Protect Your Information

The protection of your non public personal information is of utmost importance to us. We maintain strict practices and procedures to safeguard your privacy in accordance with this privacy policy. We restrict employee access to customer information to only those who have a business reason to know such information, and we educate our employees about the importance of confidentiality and customer privacy. Click here to read our full Privacy Policy

Returns & Exchanges

VIP Branding is dedicated to providing you with total customer satisfaction and quality products. Your purchase is helping to fund critical programs and we're committed to helping schools continue to provide extracurricular opportunities.

For incorrectly produced items, products with manufacturer’s defects, or products damaged in shipping, please contact our Customer Service team at 1-888-501-1577 between the hours of 8:00am and 5:00pm PST Monday-Friday or via email at customerservice@vipbranding.com.

Because all of our products are custom-created specifically for your order, returns and exchanges for convenience or ordering the wrong sizes are not permitted.

These policies are in place because this is an important fundraising platform for your organization. Since all sales are part of a major fundraising effort, no royalties will be given for returned products.

 

Payment, Pricing & Promotions

While we at VIP Branding do our best to ensure that the information viewed on our website is as accurate and error-free as possible, mistakes do occur. We do not warrant that product descriptions and all other content of this website to be entirely accurate, complete, reliable, current, or error-free.

Additionally, barring any pricing inaccuracies, items in your shopping cart should always reflect the most recent price, as is also displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first place it in your cart.

If you feel a mistake has been made please contact our Customer Service team at 1-888-501-1577 between the hours of 8:00am and 5:00pm PST Monday-Friday or via email at customerservice@vipbranding.com.

 

Viewing Orders

All orders will have a corresponding email confirmation sent to the purchaser with the details of your order. The email will include the billing and shipping address, list of purchased products and total. Please note that a detailed view of the order, account details and additional buyer information may be seen if the buyer has registered on our site. To register on this site please click here create your account.

 

Updating Account Information

Registered customers may edit their personal account, shipping and billing address and additional account information by logging in. If you have not created an account yet, please click here to create your account. If you are having issues with your account please contact our Customer Service team at 1-888-501-1577 between the hours of 8:00am and 5:00pm PST Monday-Friday or via email at customerservice@vipbranding.com